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5 Educational Videos

5 Educational Videos

Here are 5 Videos That Will Take Your Business to the Next Level!

Watch these videos and apply the instruction and your business will grow to the  NEXT LEVEL.  My clients who take this advice seriously and enforce these behaviors among employees achieve dramatic results.  The benfactor of improved internal service are external customers.

HVAC Customer Service Handbook
HVAC Customer Service Handbook

Have you seen my video on FIRST IMPRESSIONS?

If not, then CLICK HERE.

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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