STEVE IS COMING
TO A CITY NEAR YOU
COMPANIES SEEK STEVE'S
CUSTOMER SERVICE INSIGHT
Why Is Customer Service Training Important?
Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals. Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.
Steve’s clients are more profitable, effective and efficient. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
Why Invest in Customer Service?
Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.
- Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
- Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
- Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.
What Clients Are Saying
Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.
I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.
I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.
I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.
Read All Testimonials
The Latest From Steve’s Blog
Why is REWORK so wasteful? There’s an old customer service expression about note taking and capturing details. It’s one for the ages because it’s simplicity is so profound. What’s the quote? Simply this: The person with the best notes always…
Follow Up Discipline
Why is FOLLOW UP so important? Because if a customer does not hear back from you, they might make assumptions for the lack of follow up. The below video explains this with an easy-to-understand, three-step discipline about following up.
The Perfect Storm
Have You Experienced a Perfect Storm? The perfect storm is what happens when you complete projects ahead of schedule. In business, unpredictable and positive factors converge when completed projects yield extraordinary success. Watch the video to learn more.