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COMPANIES SEEK STEVE'S
CUSTOMER SERVICE INSIGHT

Why Is Customer Service Training Important?
Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals. Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.
Steve’s clients are more profitable, effective and efficient. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
Why Invest in Customer Service?
Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.
- Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
- Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
- Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.
Steve’s Programs

Seminars & Keynotes

Consulting & Process Efficiency

Soft Skills Curriculum
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What Clients Are Saying
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The Latest From Steve’s Blog
Rework Sucks!
Why is REWORK so wasteful? There’s an old customer service expression about note taking and capturing details. It’s one for the ages because it’s simplicity is so profound. What’s the quote? Simply this: The person with the best notes always…
Follow Up Discipline
Why is FOLLOW UP so important? Because if a customer does not hear back from you, they might make assumptions for the lack of follow up. The below video explains this with an easy-to-understand, three-step discipline about following up.
The Perfect Storm
Have You Experienced a Perfect Storm? The perfect storm is what happens when you complete projects ahead of schedule. In business, unpredictable and positive factors converge when completed projects yield extraordinary success. Watch the video to learn more.
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