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Why Is Customer Service Training Important?

Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals.  Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry.  Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.

Steve’s clients are more profitable, effective and efficient.  Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.

Why Invest in Customer Service?

Successful companies believe that customer relationships trump customer transactions.  Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.

  • Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
  • Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
  • Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.

Contact Steve Today Client Testimonials

Steve’s Programs

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Seminars & Keynotes

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Consulting & Process Efficiency

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Soft Skills Curriculum

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Take your service to the next level. Book Steve Now. Book Steve Now

What Clients Are Saying

Sherri L. Nelson

Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.

Sherri L. Nelson
Ronald A. Bath

I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.

Ronald A. Bath
Dennis Taku

I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.

Dennis Taku
Mike Craddock

I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE.  Thanks again for your commitment to customer support.

Mike Craddock

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