Why Is Customer Service Training Important?
Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals. Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.
Steve’s clients are more profitable, effective and efficient. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
Why Invest in Customer Service?
Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.
- Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
- Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
- Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.
Steve’s Programs

Seminars & Keynotes

Consulting & Process Efficiency

Soft Skills Curriculum
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What Clients Are Saying
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