“I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE.  Thanks again for your commitment to customer support.

Mike Craddock
Audio Commodity Manager – Dell Corp
 

“I have read your book, CUSTOMER SERVICE OVER THE PHONE, twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR managers.”

Ronald Bath
Customer Service Manager – Milwaukee Power Tool Corp
 

“The level of customer service professionalism and awareness at PanAmSat has definitely improved since you began sharing your work with us.”

Stefanie Harris
Director, Training & Development - PanAmSat
 

“I learned much from your book, TELE-STRESS.  I really like the way you share information using cartoons, stories and practical lessons.”

Tawnya Cleveland
Gateway Computers