"Our residential HVAC revenue is up 30% in the first 6 months after we started working with Steve. Our employees really learn from the Coscia Training System. It's easy and very engaging. I do the training myself."

Connie Dice, Service Coordinator
The K Company, Akron Ohio

  "One of my company's inside people gained so much confidence on the telephone that I gave her some proactive telephone duties. In one month, she sold an extra $15,000 in maintenance contracts. Thanks Steve!“

Dave Peppelman, Owner
Christian Heating & Airconditiong

  "Thank you for your workshop at our meeting on "Customer Service." As you can tell by the attached Feedback Express results, everyone derived a great deal of beneficial information from the presentation."

Patricia Lupson, Executive Director
ACCA - National Capital Chapter, Silver Springs MD

  “After our initial consultation with Steve, we noticed an immediate increase in positive comments about our call takers from both customers and vendors. I am glad we hired Steve. His training continues to help us in our efforts to deliver top notch customer service”.

Scott Robinson, President
Apple Heating and Cooling

 

“I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE.  Thanks again for your commitment to customer support.

Mike Craddock
Audio Commodity Manager – Dell Corp

 


 

“I have read your book, CUSTOMER SERVICE OVER THE PHONE, twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR managers.”

Ronald Bath
Customer Service Manager – Milwaukee Power Tool Corp

 

Click on a highlighted region on the map below to view testimonials about Coscia Communcations World-class service excellence.



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