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"Our residential HVAC revenue is up 30% in the first 6 months after we started working with Steve. Our employees really learn from the Coscia Training System. It's easy and very engaging. I do the training myself."
Connie Dice, Service Coordinator
The K Company, Akron Ohio
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"One of my company's inside people gained so much confidence on the telephone that I gave her some proactive telephone duties. In one month, she sold an extra $15,000 in maintenance contracts. Thanks Steve!“
Dave Peppelman, Owner
Christian Heating & Airconditiong
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"Thank you for your workshop at our meeting on "Customer Service." As you can tell by the attached Feedback Express results, everyone derived a great deal of beneficial information from the presentation."
Patricia Lupson, Executive Director
ACCA - National Capital Chapter, Silver Springs MD
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“After our initial consultation with Steve, we noticed an immediate increase in positive comments about our call takers from both customers and vendors. I am glad we hired Steve. His training continues to help us in our efforts to deliver top notch customer service”.
Scott Robinson, President
Apple Heating and Cooling
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“I have personally
gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE
PHONE. Thanks again for your commitment to customer support.
Mike Craddock
Audio Commodity Manager – Dell Corp
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“I have read your book,
CUSTOMER SERVICE OVER THE PHONE, twice and found it so complete
and full of common sense approaches that I have supplied copies to all
of our 28 CSR managers.”
Ronald Bath
Customer Service Manager – Milwaukee Power Tool Corp
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