“I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.
Mike Craddock Audio Commodity Manager – Dell Corp
“I have read your book, CUSTOMER SERVICE OVER THE PHONE, twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR managers.”
Ronald Bath Customer Service Manager – Milwaukee Power Tool Corp
“The level of customer service professionalism and awareness at PanAmSat has definitely improved since you began sharing your work with us.”
Stefanie Harris Director, Training & Development - PanAmSat
“I learned much from your book, TELE-STRESS. I really like the way you share information using cartoons, stories and practical lessons.”
Tawnya Cleveland Gateway Computers