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(Customer Service Stress Relief)
(World Class Service)

World Class Value Pack
(2 DVDs + Consulting)
 A $259 value for only...$147.00
Buy Now

World Class Service DVD / Customer Service Stress Relief DVD / 30 Minutes of Telephone Consulting

Download a 4 Page PDF Factsheet

HVAC Instructor's Guide
Price: Free with purchase of 20 HVAC Customer Service Handbooks ($17.00 ea.).
You Get:
  • A complete Customer Service Educational System
  • Lesson Plans
  • Learning Objectives
  • PowerPoint File (34 Slides)
  • Introductory Video
  • Completion Exam (40 multiple-choice questions)
  • CD loaded with PowerPoint, PDF Exams, Audio and Video Instruction
To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$25 Shipping and Handling
*All products are shipped US Mail


 HVAC Customer Service Handbook:
 How to Stay Cool when Customer get Hot
 $17.00

 You Get:
 - Scripts for handling every service situation imaginable.
 - The secrets and inside tips to retain and grow your customer base.
 - HVAC anecdotes based on case-studies and field work.

  Additional Features:
 - Extensive flowcharts designed to simplify your customer service operations.
 - Interactive crossword to insure information retention.

 $4.00 Shipping and Handling
 *All products are shipped US Mail
 


Customer Service Stress Relief (DVD)
$97.00

You Get:
  • Learn how Stress impacts service professionals
  • Faster Problem Resolution strategies
  • Stay calm and productive even with Irate Callers
  • Proven to increase Employee Morale
  • Includes a methodical 4 step Stress Cycle


$4.00 Shipping and Handling
*All products are shipped US Mail

 



World Class Service (DVD)
$97.00

You Get:
  • Discover Attitude and Aptitude correlation
  • Leverage Tone of Voice as a strategic tool
  • Develop Listening Skills for greater rapport
  • Minimize errors and boost First-Call Resolution
  • Improve Follow Up for mutual closure


$4.00 Shipping and Handling
*All products are shipped US Mail
 

World Class Service to
Maximize Sales (2 CD Set)
$77.00

You Get:
- A two-disc set with A proven, three-step problem solving system guaranteed to work.
- Ideas to boost upselling for additional revenue and profit.
- Easy-to-follow methods to improve your grace, diligence and professionalism.


$4.00 Shipping and Handling
*All products are shipped US Mail




Fantastic Customer Service
$20.00

-Co-Written by Steve Coscia
- More than 200 pages of insightful customer service strategies.
- Covers every facet of customer service delivery

$4.00 Shipping and Handling
 *All products are shipped US Mail



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