(Customer Service Stress Relief)

World Class Value Pack
(2 DVDs + Consulting)
 A $259 value for only...$147.00
Buy Now

World Class Service DVD / Customer Service Stress Relief DVD / 30 Minutes of Telephone Consulting


Increase Customer Retention, Improve Cash Flow and Differentiate Your Company

You Get:
  • Customer pleasing behaviors that every technician should know.
  • Proven and easy psychological concepts which make you more money.
  • A lifetime resource that your company can use again and again.
Price: $97.00  

To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$7.00 shipping and handling
-Orders shipped via US Mail

4-Page Training System FactSheet (PDF File)

Customer Service Training System
A Complete System for Training Front-Line Employees
Price: $527.00  
You Get:
  • Five HVAC Customer Service Handbooks
  • Two Training DVDs for Skill Development
  • Two Audio CDs for Reminders
  • PowerPoint File for Classroom Instruction
  • Lesson Plan Instructions
  • Employee Certificates
  • Exam (Multiple Choice Questions)
  • Five E-Learning Lessons (Site License)
  • E-Bundle - Educational E-Book and mp3 Files
See what’s on the System CD

To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$25 Shipping and Handling
*All products are shipped US Mail

Click HERE For a Closer Look 		Smile Mirrors (3 to a pack)
Let Customers Hear Your Smile Over the Phone Price: $25.00 (3 Mirrors)  
Features and benefits:
  • Adheres to any surface
  • Includes a handy paper holder
  • Adjustable
  • High-quality construction
$7 Shipping and Handling
*All products are shipped US Mail

Quantity discounts available.
Call 610-853-9836!

View These Resources

PAL TOOLS - Progressive Adult Learning Resources
Two New Customer Service Training Resources
Price: $297.00   
You Get:
  • Jeopardy file in easy-to-use PowerPoint format
  • Interactive Teamwork Exercises to enhance customer service learning
  • All content correlates to Customer Service Training System and College Curriculum
  • Includes Interactive Worksheets and Instructions
To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$7.00 Shipping & Handling
*All orders shipped via US Mail
Poster - Customer Service Flowchart
$27.00

  • Correlates to Steve Coscia's books and DVDs
  • Large 17" x 11" poster printed on heavy-duty stock
  • Methodical Problem Solving Sequence
  • Enhances Training & Instructional design
  • Serves as Daily Reminder to CSRs
    $7.00 Shipping and Handling
    *All products are shipped US Mail
    • HVAC Customer Service Handbook:
    How to Stay Cool when Customer get Hot
    $24.00

    You Get:
  • Scripts for handling every service situation imaginable.
  • The secrets and inside tips to retain and grow your customer base.
  • HVAC anecdotes based on case-studies and field work.

    • Additional Features:
    - Extensive flowcharts designed to simplify your customer service operations.
    - Interactive crossword to insure information retention.

    $4.00 Shipping and Handling
    *All products are shipped US Mail


    Customer Service Stress Relief (DVD)
    $97.00

    You Get:
    • Learn how Stress impacts service professionals
    • Faster Problem Resolution strategies
    • Stay calm and productive even with Irate Callers
    • Proven to increase Employee Morale
    • Includes a methodical 4 step Stress Cycle


    $4.00 Shipping and Handling
    *All products are shipped US Mail

     



    World Class Service (DVD)
    $97.00

    You Get:
    • Discover Attitude and Aptitude correlation
    • Leverage Tone of Voice as a strategic tool
    • Develop Listening Skills for greater rapport
    • Minimize errors and boost First-Call Resolution
    • Improve Follow Up for mutual closure


    $4.00 Shipping and Handling
    *All products are shipped US Mail
     

    		World Class Service to
    Maximize Sales (2 CD Set)
    $77.00

    You Get:
    - A two-disc set with A proven, three-step problem solving system guaranteed to work.
    - Ideas to boost upselling for additional revenue and profit.
    - Easy-to-follow methods to improve your grace, diligence and professionalism.


    $4.00 Shipping and Handling
    *All products are shipped US Mail
    Sales, Service & Stress
    More SALES and Improved SERVICE results in LESS STRESS!
    $47.00

    You Get:
    - Profitable tactics and ideas you can implement today
    - Insightful, lively and concise audio presentation
    - Strategies apply to both face-to-face and telephone interactions


    $4.00 Shipping and Handling
    *All products are shipped US Mail




    Fantastic Customer Service
    $20.00

    -Co-Written by Steve Coscia
    - More than 200 pages of insightful customer service strategies.
    - Covers every facet of customer service delivery

    $4.00 Shipping and Handling
     *All products are shipped US Mail

    Customer Service E-Bundle
    $147.00

    7 Downloadable Files for your PC, IPod or Laptop. Innovative and insightful ideas for today's fast-paced service environment. Take these educational files with you wherever you go.
    • Service Excellence E-Book (60 pages)
    • Mp3 Audio - Building Rapport with Customers
    • Mp3 Audio - Dreaded Morning Customer Calls
    • Mp3 Audio - Paying Attention to Details
    • Mp3 Audio - Upselling to Boost Revenue
    • Mp3 Audio - Averting the Service Placebo
    • Mp3 Audio - Stable Problem Solving Strategy

    For the Crossword Puzzle answers - CLICK HERE!