Customer Service Workshops
Steve's interactive workshops can be delivered on-site or at a remote location. His adult learning tools enable his students to get involved in the learning process through group activities and experiential exercises. Steve's proprietary PAL Tools and his signature flash animation vignettes make his interactive workshops an experience that students will relate to and learn from. After the training, students get access to Steve's E-Learning Lessons to reinforce new skills and behaviors. This training program delivers results because it is a complete process from initial assessment through follow up and E-Learning.

Conference Speeches
Steve has been rated as "best speaker" at numerous trade and industry conferences. His stories are lively, his case studies are relevant and speaking style is highly interactive. The audience has fun & gets involved in the presentation for a fun and interactive experience. Steve educates and energizes as he shares practical ideas about a world-class customer service culture.