Call Steve at 610-853-9836 for more information
about programs and seminars.

Customer Service Seminars

  • World Class Service
  • Upselling to Maximize Revenue
Steve's interactive workshops can be delivered on-site or at a remote location. His instructional design enables his students to get involved in the learning process through his workbooks, group activities and experiential exercises. Positive results are evident from Steve’s client testimonials and from greater customer retention, increased upselling and reduced on-the-job stress. This training program delivers results because it is a complete process from beginning to end.

Conference Speeches

  • Motivating and Inspirational
  • Steve is a member of the National Speakers Association
Steve has been rated as "best speaker" at numerous trade and industry conferences. His stories are lively, his case studies are relevant and speaking style is highly interactive. The audience has fun & gets involved in the presentation for a fun and interactive experience. Steve educates and energizes as he shares practical ideas about a world-class customer service culture.

Consulting & Coaching

  • Efficiency & Productivity
  • Service Manager Coaching
Steve's consulting expertise is derived from more than 20 years of customer service and quality management. Steve's background as an ISO 9000 Internal Auditor enables Steve to surface process bottlenecks. Using his expertise in process flowcharting, Steve illustrates system constraints along with the optimal improvements required to relieve the bottlenecks.
Click here to learn more about Steve's consulting programs.