Customer Service Seminars

• Converting Incoming Calls to More Sales  “New”
• World Class Service

Steve’s interactive customer service workshops can be delivered on-site or at a remote location. His instructional design enables his students to get involved in the learning process through his workbooks, group activities and experiential exercises. Positive results are evident from Steve’s client testimonials and from greater customer retention, increased upselling and reduced on-the-job stress. This training program delivers results because it is a complete process from beginning to end.

Keynote Speeches

• Motivating and Inspirational
• Steve is a member of the National Speakers Association

Steve has been rated as “best speaker” at numerous trade and industry conferences. His stories are lively, his case studies are relevant and speaking style is highly interactive. The audience has fun & gets involved in the presentation for a fun and interactive experience. Steve educates and energizes as he shares practical ideas about a world-class customer service culture.

Soft Skills College Curriculum & Textbooks

• Instructor’s Guide & Lesson Plans
• PowerPoint, Exams & Classroom Materials

College advisory boards are mandating more soft skills training to ensure that students are prepared for career success. Steve’s curriculum is designed for the mechanical trades and classroom instructors receive all relevant materials to teach meaningful and insightful soft skills and customer service techniques. Steve was a service manager for more than 20 years so this curriculum is written from practical experience and field research.

Click the image above to view the Soft Skills College Curriculum

Workbooks and Handouts

• Proven Instructional Design
• Insightful and Interactive

Click the image above to view more information about the Interactive Workbook

Corporations, Universities and Associations who attend Steve’s seminars get added value from the handout materials. The research is state-of-the-art, the instructional design enables more content retention and the self-assessments deliver value long after the seminar. Steve has spoken at Universities such as UC Berkeley, Penn State and many more.