Who is Steve Coscia?
Steve Coscia is the most widely published and quoted authority in the customer service industry. His books and videos are utilized by thousands of successful clients and his strategies help companies achieve greater customer retention and increased revenue through upselling. As the past-president of the National Speakers Association Philadelphia Chapter, Steve is a professional public speaker.
Steve’s strategy as a customer service expert is to surface the latent productivity potential that exists in every company. His stories are lively, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.