Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide.
Steve’s clients are more profitable due to greater customer retention and increased referrals. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.
I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.
I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.
Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.
Steve’s Latest Blog Posts
This fall’s travel plans are shaping up and I will soon be in fun cities serving outstanding clients. Among my terrific clients, there remains one consistent factor: The good companies want to get better. During the last 15 years, I have only been hired by the best companies. Companies that suck don’t hire me. Another factor among the best companies […] Read more...
The above photo says it all. Few childhood memories exceed the sense of being held in a father’s protective arms. My first memories of my dad were of him driving an oil truck. Naturally, my mom was a dominant presence since she stayed home and cared for the children (I was the sixth and two more would come after […] Read more...