I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.
Who Is Steve Coscia, CSP?
Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide.
Steve’s clients are more profitable due to greater customer retention and increased referrals. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.
I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.
Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.
Latest Blog Posts
Returned home last night. The two-week southern trek was a whirlwind tour filled with fun and optimism. Last week started in Fort Myers, Florida. When Charlie Greer learned that I’d be nearby, he invited me to visit his compound. Knowing that Charlie had a set of drums, I asked if he wanted to jam since […] Read more...
Last Tuesday morning, I departed Philadelphia in freezing snow. The interstate barely moved. Took four hours to get to Baltimore. South of the Washington DC loop, things started to pick up. Arrived in Chapel Hill, NC that night ready for the next day’s seminar hosted by Boer Brothers Heating and Cooling. Kevin Williams, Boer […] Read more...
A southbound trek begins today. Left Philadelphia at 7:00 am and I’ll be in Richmond by lunchtime (if anyone near Richmond wants to meet for lunch, I am available). Clients in Virginia, North Carolina, Georgia and Florida will get hands on training and consulting during the next two weeks. Yes, I am on the […] Read more...
My best wishes to you and yours during this Holiday Season! The words Hope and Renewal define my feelings at Christmas. How about you? Our family has finally settled in for the festivities. Looking forward to visiting with friends and relatives. And then there’s the food. This time of year, piano music fills our home. […] Read more...
This is a great time of year for keeping in touch with family and friends. Thankfully, my travel schedule lends itself to friendly meetings with industry friends with whom I might only see for a minute or two at a trade conference. These get-togethers are fun and delicious food is almost always a key ingredient. […] Read more...